1. What does Topulight sell?

Topulight is an online jewelry store offering products including:

• Rings
• Earrings
• Bracelets
• Other jewelry specifically displayed for sale on topulight.com

Product-specific information is provided on the applicable product page.

2. Where can I find product details?

Please review the applicable product page before purchasing.

Depending on the product, information may include:

• Product description
• Price
• Materials
• Dimensions
• Size options
• Color or finish
• Product images
• Available variants
• Other relevant product specifications

The information displayed on the applicable product page should be reviewed before placing your order.

3. Will the jewelry look exactly the same as it does on my screen?

We make reasonable efforts to display our products accurately.

However, minor differences in color or appearance may occur because of photography, lighting conditions, screen settings, display technology, and reasonable manufacturing variations.

If the product you receive is materially different from what you ordered, contact support@topulight.com.

4. How do I place an order?

To place an order:

• Select the jewelry you want to purchase.
• Select the applicable size, color, finish, or other product option.
• Add the product to your cart.
• Review your cart.
• Enter your billing and shipping information.
• Select an accepted payment method.
• Review the product price, the flat $6.99 shipping fee, applicable discounts, and the final order total.
• Complete payment through our checkout.

Customers should verify all order information before completing payment.

5. What currency does Topulight use?

All prices and charges are stated in U.S. Dollars (USD) unless expressly stated otherwise.

6. Will I receive an order confirmation?

After successfully submitting an order, you should receive an electronic order confirmation at the email address provided during checkout.

Please review the confirmation carefully.

If you identify an error, contact support@topulight.com as soon as possible.

7. Can I change my order?

You may request an order change before the order has been processed or shipped.

Possible changes may include:

• Product selection
• Size or other available option
• Quantity
• Recipient information
• Shipping address

Email support@topulight.com immediately with your order number and the exact requested change.

Changes cannot be guaranteed after processing has begun or the order has been transferred to the shipping carrier.

Topulight charges $0 for an approved order change.

8. Can I cancel my order?

You may request cancellation before the order has been processed or shipped.

Contact:

support@topulight.com

Include your name and order number.

Topulight charges no cancellation fee ($0).

If the order has already been shipped, it generally cannot be canceled. You may instead request an eligible return after delivery under our Return & Refund Policy.

9. What payment methods do you accept?

Topulight accepts:

Payments must be completed through the secure checkout process on topulight.com.

10. Do you accept Venmo?

Yes. Topulight accepts Venmo.

Venmo payments must be completed through our official checkout process.

Topulight will never instruct customers to send payment to an employee, individual, or personal Venmo account outside our checkout.

11. Are there additional payment processing fees?

No. Topulight does not charge customers an additional payment-processing surcharge for using an accepted payment method.

Our payment-processing fee charged to customers is $0.

A customer's bank, card issuer, or payment provider may independently charge fees under its own agreement with the customer. Such third-party fees are not imposed by Topulight.

12. Why was my payment declined?

Payments may be declined because of:

• Incorrect payment information
• Incorrect billing information
• Insufficient available funds
• Expired card
• Bank or card issuer restrictions
• Security verification
• Fraud-prevention controls

Payment approval decisions may be made by your bank, card issuer, or payment provider.

Verify your information or contact the applicable payment provider if your transaction continues to be declined.

13. Is my payment information secure?

Payments are processed through secure payment services.

We use reasonable administrative, technical, and organizational safeguards appropriate to our services.

Do not send complete card numbers, CVV/CVC codes, passwords, or one-time authentication codes to Topulight by email.

14. Are prices shown in U.S. dollars?

Yes. Prices on topulight.com are stated in USD unless expressly indicated otherwise.

15. Will I see the total cost before paying?

Yes.

Before completing your order, you can review the applicable:

• Product price
• Quantity
• Discount
• Shipping charge
  
• Final order total

We do not intentionally add undisclosed mandatory charges after checkout.

16. Do you charge sales tax?

No. Topulight does not currently collect sales tax at checkout.

17. Is the shipping fee taxed?

No. Topulight does not currently collect sales tax on products or on the flat $6.99 shipping fee at checkout.

18. Where does Topulight ship?

Topulight currently ships only within the United States.

We do not offer international shipping.

19. How much does shipping cost?

Standard shipping costs $6.99 USD per order.

This is a flat shipping fee.

It does not change based on:

• Number of jewelry items
• Order value
• Product price
• Package weight
• Eligible U.S. delivery location

20. What is your order cut-off time?

Our order cut-off time is:

5:00 PM Eastern Time (ET), Monday–Friday.

Orders submitted after 5:00 PM ET, on weekends, or on applicable U.S. federal holidays generally begin processing on the next business day.

21. How long does order processing take?

Standard processing time is:

1–2 business days, Monday–Friday.

Business days exclude Saturdays, Sundays, and applicable U.S. federal holidays.

22. How long does shipping take?

After processing, estimated transit time is:

5–10 business days, Monday–Friday, depending on the delivery location.

Some orders may arrive sooner than estimated.

The combined standard processing and transit estimate is approximately 6–12 business days.

Carrier delays or circumstances outside our reasonable control may affect delivery.

23. Which shipping carriers do you use?

Orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier may depend on the delivery destination, package characteristics, and fulfillment requirements.

24. How can I track my order?

When tracking information becomes available, it will be provided using the contact information associated with your order.

Tracking information may take additional time to become active after a shipping label is created because the carrier must receive and scan the package.

25. What if my tracking says delivered but I cannot find my package?

First check:

• Your mailbox
• Porch or entrance
• Parcel locker
• Reception or front desk
• Other designated delivery areas
• Whether another household member accepted the package

Also review the carrier's tracking details.

If you still cannot locate the shipment, contact support@topulight.com with your order number and delivery information.

26. What if my order is delayed?

Carrier delays may occasionally occur because of:

• Severe weather
• Transportation disruptions
• High-volume periods
• Carrier network problems
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

Review the carrier tracking information for the latest available delivery status.

If there is a significant delivery problem, contact support@topulight.com.

27. What is your return policy?

Topulight accepts eligible returns requested within 30 days of delivery.

The 30-day period begins on the date carrier tracking confirms delivery.

Returned products must meet the eligibility conditions described in our Return & Refund Policy.

28. How do I request a return?

Email:

support@topulight.com

Include:

• Full name
• Order number
• Email address used for the order
• Item you wish to return
• Reason for the return
• Photographs when relevant to a damaged, defective, or incorrect-item claim

Do not mail your return until you have received return approval and instructions.

29. Do I have to pay for return shipping?

No.

Approved eligible returns receive free return shipping.

After your return is approved, we will send a prepaid return shipping label to your email address.

Download and print the label, attach it securely to the return package, and follow the provided shipping instructions.

30. Do you charge a restocking fee?

No.

Restocking Fee: $0

There is no storage or restocking charge for an approved eligible return.

31. Where do I send my return?

Approved returns are sent to:

Please obtain approval and the prepaid return label before mailing your return.

32. How long does a refund take?

Once an eligible returned item has been received, inspected, and approved, Topulight processes the applicable refund within 7 business days.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

33. How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

For example, a purchase paid through Venmo will be refunded through the original Venmo transaction, while a card purchase will be refunded to the applicable original payment method.

34. Is the original $6.99 shipping charge refundable?

For an ordinary change-of-mind return, the original $6.99 shipping charge is non-refundable.

Approved return shipping remains free.

If the return results from an error attributable to Topulight, such as receiving an incorrect item, or applicable law requires otherwise, the original shipping charge will be refunded where applicable.

35. Do you offer exchanges?

Yes.

Eligible jewelry may be exchanged within the 30-day return period, subject to product availability.

Contact support@topulight.com with your order number and requested replacement.

If the requested replacement is unavailable, an eligible return may be processed for a refund instead.

36. What should I do if I receive a damaged or defective item?

Contact support@topulight.com promptly.

Please include:

• Order number
• Description of the problem
• Clear photographs when photographs can reasonably document the issue

We will review the information and provide an appropriate resolution based on the circumstances.

Approved returns involving damaged or defective items are not charged return shipping.

37. What if I receive the wrong item?

Contact support@topulight.com with your order number and information about the item received.

If we confirm that an incorrect item was sent, we will provide an appropriate resolution, such as a replacement, exchange, or refund.

You will not be charged return shipping for an approved incorrect-item return.

38. How does Topulight use my personal information?

We use personal information as reasonably necessary to:

• Process orders
• Verify payments
• Ship purchases
• Provide tracking
• Process returns and refunds
• Respond to customer inquiries
• Prevent fraud
• Maintain website security
• Meet applicable legal obligations

Additional details are provided in our Privacy Policy.

39. Does Topulight use cookies?

Yes. Topulight may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping-cart functionality
• Security
• Preferences
• Analytics
• Performance measurement
• Advertising and marketing where applicable

Additional information and available choices are described in our Cookie Policy and Privacy Policy.

40. Does Topulight sell personal information?

Topulight does not sell personal information for monetary payment.

Certain U.S. privacy laws may define terms such as "sale" or "sharing" more broadly. Where applicable, privacy rights and available controls are described in our Privacy Policy.

41. How can I contact Topulight?

For questions about products, orders, payments, shipping, returns, refunds, or exchanges, contact:

Topulight

Website: topulight.com

Email: support@topulight.com

Address: 80 S Olmstead Ln, Ridgefield, CT 06877-5529, United States

42. What are your customer support hours?

Our customer support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).

Ridgefield, Connecticut observes Eastern Time, including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) as applicable throughout the year.

Messages received outside support hours will be reviewed during the next available support period.

43. Where can I find Topulight's complete policies?

Additional terms and information are available in our:

• Shipping Policy
• Return & Refund Policy
• Payment Methods Policy
• Order Cancellation & Change Policy
• Terms of Service
• Privacy Policy
• Cookie Policy

Customers should review the applicable policies before placing an order.