Summary

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through topulight.com and through communications or transactions directly related to our online store.

This may include information collected when you:

• Visit or browse our website
• View jewelry or product pages
• Add products to your shopping cart
• Place or attempt to place an order
• Make a payment
• Receive an order
• Request a return, refund, exchange, cancellation, or order change
• Contact customer support
• Subscribe to marketing communications where available
• Submit a review or other content where available
• Interact with cookies and similar technologies

Third-party websites and services may maintain their own privacy policies. This Privacy Policy does not replace the privacy terms of independent third parties.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Topulight.

3. How We Collect Information

We may collect information:

Directly from you when you place an order, complete a form, contact us, or otherwise provide information.

Automatically through cookies, server logs, pixels, analytics technologies, and similar tools when you interact with our website.

From service providers when payment processors, shipping carriers, website providers, fraud-prevention providers, analytics providers, or other vendors provide information necessary to operate our store.

From authorized third parties where permitted by applicable law and relevant to providing our services.

4. How We Use Personal Information

We may use personal information to:

• Operate topulight.com
• Display and maintain our online store
• Process and manage orders
• Verify payments
• Detect potentially fraudulent transactions
• Prepare products for shipment
• Provide shipping and tracking information
• Communicate about orders
• Process returns
• Process exchanges
• Issue refunds
• Process cancellation or modification requests
• Respond to customer-support inquiries
• Maintain transaction records
• Improve website functionality
• Diagnose technical problems
• Analyze website performance
• Protect our website and customers
• Prevent fraud, misuse, and security incidents
• Comply with legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted and where the required consent or other lawful basis exists

We do not use personal information for materially unrelated purposes without appropriate notice or authorization where required by law.

5. Order Fulfillment

Information necessary to process an order may be used to:

• Confirm the purchase
• Verify payment
• Prepare the order
• Generate shipping documentation
• Transfer necessary delivery information to a carrier
• Provide shipment tracking
• Confirm delivery
• Provide customer support
• Manage returns and refunds

For example, your name and shipping address must generally be provided to the applicable shipping carrier so your order can be delivered.

6. Payment Processing

Payment transactions may be processed by authorized third-party payment providers.

The payment options available to you are displayed during checkout.

Payment providers may independently collect and process payment information according to their own privacy policies and legal obligations.

Topulight receives information reasonably necessary to determine whether payment was authorized, manage an order, maintain transaction records, and issue an applicable refund.

7. Cookies and Similar Technologies

Topulight may use cookies and similar technologies on topulight.com.

These technologies may include:

• Browser cookies
• Pixels
• Tags
• Local storage
• Session technologies
• Analytics technologies
• Similar identifiers

Cookies may be first-party cookies set through our website or third-party cookies associated with services used by the website.

8. Categories of Cookies

Depending on the services and technologies active on topulight.com, cookies may fall into the following categories:

9. Cookie Choices

Depending on your location, browser, and the technologies active on our website, you may be able to manage cookies through:

• Available cookie-consent controls on topulight.com
• Browser privacy settings
• Browser cookie controls
• Device settings
• Applicable opt-out mechanisms

Blocking certain cookies may affect website functionality.

Essential cookies necessary to provide a service specifically requested by the customer may operate differently from optional analytics or advertising technologies.

10. Analytics

We may use analytics services to understand website usage and performance.

Analytics information may include:

• Page views
• Session duration
• Referral information
• Browser or device characteristics
• General website interactions
• Approximate location information

Analytics providers may use cookies or similar technologies according to their applicable privacy terms.

Where required, optional analytics technologies will be subject to applicable consent or opt-out requirements.

11. Advertising and Marketing

Where applicable, we may use information to measure or support advertising and marketing activities.

We may also send promotional emails if you have subscribed or if another lawful basis permits the communication.

Marketing communications are separate from essential transactional communications.

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications or by contacting support@topulight.com.

Even after opting out of marketing communications, you may continue to receive necessary transactional messages concerning an order, payment, shipment, return, refund, account security, or customer-support request.

12. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for legitimate business operations, to provide requested services, or where permitted or required by law.

Categories of recipients may include:

• Website and e-commerce service providers
• Payment processors
• Shipping and delivery carriers
• Fraud-prevention and security providers
• Hosting and infrastructure providers
• Analytics providers
• Customer-support providers
• Email and communication providers
• Professional advisers
• Government authorities where legally required

Service providers receive information according to the functions they perform and applicable contractual or legal requirements.

13. Shipping Carriers

To deliver customer orders, relevant information may be provided to shipping carriers such as:

• USPS
• UPS
• FedEx

Information provided may include the recipient's name, shipping address, package information, and other details reasonably necessary for shipment and delivery.

Carriers may process information according to their own legal obligations and privacy practices.

14. Sale of Personal Information

Topulight does not sell personal information for monetary payment.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale.

Where applicable law grants rights concerning such activities and Topulight engages in an activity covered by those definitions, we will provide applicable notices and methods for exercising those rights as required.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business requirements.

Retention periods may depend on:

• Order fulfillment
• Returns and refunds
• Customer-support requirements
• Fraud prevention
• Tax obligations
• Accounting requirements
• Recordkeeping requirements
• Dispute resolution
• Contract enforcement
• Applicable statutes of limitation
• Other legal obligations

Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our data-management practices.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include access controls, secure communications, service-provider safeguards, and other measures appropriate to the nature of the information processed.

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their devices, passwords, email accounts, and payment information from unauthorized access.

17. Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to certain personal information
• Request information about how personal information is processed
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Opt out of certain processing activities where applicable
• Withdraw consent where processing depends on consent
• Appeal certain decisions concerning a privacy request where applicable
• Receive equal service and not be unlawfully discriminated against for exercising applicable privacy rights

These rights are subject to applicable legal exceptions, verification requirements, and eligibility conditions.

18. How to Submit a Privacy Request

To submit a privacy-related request, email:

support@topulight.com

Please clearly state that your message concerns a privacy request and describe the right you wish to exercise.

We may request information reasonably necessary to:

• Verify your identity
• Locate relevant records
• Confirm the scope of your request
• Protect your information from unauthorized disclosure

We will respond within the timeframe required by applicable law.

If additional time is legally permitted and reasonably necessary, we will provide notice where required.

19. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request reasonable evidence that the agent has authority to act for you.

We may also verify your identity directly where permitted or required by law.

20. Children's Privacy

Topulight is a general-audience online jewelry store and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through our services.

If we learn that personal information from a child under 13 has been collected in circumstances where parental consent or another legal basis was required but not obtained, we will take reasonable steps to delete or otherwise appropriately handle that information.

A parent or legal guardian who believes a child has provided personal information to us may contact support@topulight.com.

21. Do Not Track and Browser Privacy Signals

Some browsers provide privacy preference mechanisms, including "Do Not Track" settings or other privacy signals.

Because technical standards and legal requirements concerning these signals may vary, Topulight handles legally recognized browser-based privacy preference signals as required by applicable law.

Other browser settings may be managed directly through your browser.

22. Third-Party Websites and Services

Topulight may provide links to third-party websites or use third-party services necessary to operate our store.

Third-party services have their own privacy practices and may collect information independently.

We encourage customers to review the privacy policies of third-party services before providing personal information directly to them.

Topulight is not responsible for independent third-party privacy practices outside our control, except to the extent responsibility cannot be excluded under applicable law.

23. Business Transfers

If Topulight is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any recipient of personal information remains subject to applicable privacy obligations concerning the information received.

24. Legal Compliance and Protection

We may preserve or disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to valid legal processes
• Comply with lawful government requests
• Protect customers
• Detect or investigate fraud
• Protect our legal rights
• Enforce applicable agreements
• Address security incidents
• Establish, exercise, or defend legal claims

We do not disclose customer information to government authorities merely because it is requested informally where valid legal authority is required.

25. International Data Processing

Topulight primarily serves customers within the United States.

Some technology or service providers used to operate an online store may process information from locations outside the customer's state or country.

Where cross-border processing occurs, we take reasonable steps appropriate to the circumstances and applicable law regarding the handling of personal information.

26. Returns, Refunds, and Privacy

When you request a return, refund, or exchange, we may process information including:

• Customer name
• Email address
• Order number
• Product information
• Return reason
• Photographs voluntarily provided
• Return tracking information
• Refund information
• Communication records

This information is used to verify eligibility, process the request, prevent fraud, maintain records, and comply with applicable legal obligations.

Our standard return period is 30 days from delivery, and approved refunds are processed within 7 business days after the returned item is received, inspected, and approved, as described in our Return & Refund Policy.

27. Shipping Information

Topulight currently ships within the United States.

Our standard shipping terms include:

• Order cut-off: 5:00 PM Eastern Time (ET), Monday–Friday
• Processing: 1–2 business days, Monday–Friday
• Estimated transit: 2–5 business days, Monday–Friday
• Standard shipping fee: $6.99 USD per order
• Shipping carriers: USPS, UPS, or FedEx

Shipping information is processed only as reasonably necessary to fulfill, track, support, and administer orders and related services.

28. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in:

• Our business practices
• Website functionality
• Technologies used
• Service providers
• Privacy requirements
• Applicable laws and regulations

When this Privacy Policy is updated, the revised version will be posted on topulight.com and the "Last Updated" date will be changed accordingly.

Material changes will be communicated through additional notice where required by applicable law.

29. Related Policies

Customers should review this Privacy Policy together with other applicable Topulight policies, including:

• Terms of Service
• Cookie Policy
• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Order Cancellation & Change Policy

These policies provide additional information about how orders and website services operate.

30. Contact Information

For privacy questions, requests concerning personal information, or questions regarding this Privacy Policy, contact:

Topulight

Website: topulight.com

Email: support@topulight.com

Address: 80 S Olmstead Ln, Ridgefield, CT 06877-5529, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Ridgefield, Connecticut observes Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4), as applicable throughout the year.