Summary

1. 30-Day Return Policy

Topulight accepts eligible returns requested within 30 days of the date the order is delivered.

The 30-day return period begins on the date the carrier's tracking information confirms delivery.

For example, if your order is delivered on August 10, you must submit your return request no later than September 9.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the jewelry must generally meet all of the following conditions:

• The return request is submitted within 30 days of delivery.
• The item is unused and unworn, except for reasonable inspection after delivery.
• The item is returned in substantially the same condition in which it was received.
• The item has not been intentionally damaged, altered, modified, engraved, resized, or repaired by the customer or a third party.
• Original packaging, accessories, documentation, and other components supplied with the item are included where applicable.
• Proof of purchase or a valid Topulight order number can be provided.

Customers may reasonably inspect an item after receiving it. However, jewelry showing signs of use beyond what is reasonably necessary to inspect the product may not qualify for a standard return, subject to applicable consumer protection laws.

3. How to Request a Return

To request a return, email:

support@topulight.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Item or items you wish to return
• Reason for the return
• Photographs when reporting an incorrect, damaged, or defective item

We will review the request and provide return instructions if the item is eligible.

Do not mail a return before receiving return authorization and instructions from Topulight.

4. Free Return Shipping

Topulight provides free return shipping for approved eligible returns.

Once your return request is approved, a prepaid return shipping label will be sent to your email address.

There is no charge for the approved prepaid return label.

To return your order:

• Download the prepaid return label from the email we send you.
• Print the label.
• Securely package the eligible jewelry and all applicable accessories or packaging.
• Attach the prepaid label securely to the outside of the package.
• Remove or completely cover any previous shipping labels.
• Deliver the package to the carrier specified in the return instructions.

Customers should retain the return tracking information until the refund or exchange has been completed.

5. Return Address

Approved returns are sent to:

Returns should be sent only after receiving approval and the prepaid return shipping label from Topulight.

Sending an unauthorized package directly to the return address may delay processing because the package may not be associated with an approved return request.

6. Restocking Fees

Topulight does not charge a restocking fee for approved eligible returns.

Restocking Fee: $0

No storage, handling, or restocking charge is deducted from an approved refund.

7. Return Inspection

After the returned package is delivered to our return location, we will inspect the item to verify its condition and return eligibility.

The inspection may include confirmation that:

• The correct item was returned.
• The returned item corresponds to the applicable order.
• The item meets the return eligibility conditions.
• Required accessories and components are included where applicable.
• The item has not been altered or damaged after delivery in a manner that would make it ineligible for a standard return.

We will notify you if additional information is reasonably required to process the return.

Your statutory rights for defective, incorrect, or otherwise non-conforming goods are not limited by the standard return-condition requirements described above.

8. Refund Processing

Once your returned item has been received, inspected, and approved, Topulight will process the refund within 7 business days.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Refunds are issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the credit to your account. This additional posting time is controlled by the payment provider and is separate from Topulight's refund processing period.

9. Original Shipping Charges

The standard $6.99 USD original shipping charge is non-refundable for ordinary returns based on a change of mind or customer preference.

If the return results from an error attributable to Topulight, such as receiving an incorrect item, or if applicable law requires otherwise, the original shipping charge will be refunded where applicable.

Approved return shipping remains free under this policy.

10. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged during delivery
• Defective
• Different from the item ordered
• Missing an item or component that should have been included

contact support@topulight.com promptly with your order number and clear photographs showing the issue when photographs can reasonably document the problem.

We will review the claim and, when confirmed, provide an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and product availability.

Customers will not be charged return shipping for an approved return involving an incorrect, damaged, or defective item.

11. Exchanges

Eligible jewelry may be exchanged within the same 30-day return period, subject to product availability.

To request an exchange, email support@topulight.com with your order number, the item you wish to return, and the requested replacement.

Exchange requests are not guaranteed until eligibility and inventory availability have been confirmed.

If the requested replacement is unavailable, we may process an eligible return and refund instead.

Approved exchange returns qualify for the same free prepaid return shipping described in this policy.

12. Non-Returnable Items

The following items may not qualify for a standard change-of-mind return:

• Items returned after the 30-day return period
• Items showing substantial signs of wear or use
• Items intentionally damaged after delivery
• Items altered, engraved, resized, customized, or modified after purchase
• Items missing essential components because of customer handling
• Items that cannot be verified as having been purchased from topulight.com

These exclusions do not remove any rights or remedies that customers may have under applicable law for defective, damaged, incorrect, or otherwise non-conforming goods.

If a product is specifically identified as final sale or non-returnable before purchase, that condition will be clearly disclosed on the applicable product page or during checkout where permitted by law.

13. Sale and Promotional Items

Unless a different return condition is clearly disclosed before purchase, eligible sale or promotional items are subject to the same 30-day return period and eligibility requirements described in this policy.

A discount or promotional price alone does not automatically make an item final sale.

14. Return Packaging

Customers should package returned jewelry carefully to prevent damage during transportation.

Whenever reasonably possible, include:

• The jewelry being returned
• Original product packaging
• Included accessories
• Documentation supplied with the item
• Any other components originally included with the product

Use the approved prepaid shipping label supplied by Topulight and follow the return instructions included with your authorization.

15. Return Packages Lost in Transit

Customers should retain their return receipt and tracking information.

If an approved return shipped using the prepaid return label supplied by Topulight appears to be delayed or lost in transit, contact support@topulight.com with the return tracking information so we can review the shipment status.

16. Refunds for Multiple-Item Orders

If an order contains multiple products and only some eligible products are returned, the refund will apply only to the returned and approved products.

The original $6.99 standard shipping charge is not divided among individual products and remains non-refundable for an ordinary partial return, unless otherwise required by applicable law or the return results from an error attributable to Topulight.

17. Order Cancellations

Returns apply to orders that have already been delivered.

If you need to cancel or modify an order before shipment, please contact support@topulight.com as soon as possible.

Cancellation or modification requests cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Applicable cancellation and modification conditions are described separately in our Order Cancellation & Change Policy.

18. Refund Payment Method

Approved refunds are returned to the original payment method used when the order was placed.

We do not normally issue an approved refund to a different card, bank account, payment account, or unrelated third party.

If the original payment method is no longer available, the applicable payment provider's procedures and legal requirements may determine how the refund is handled.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override consumer rights that cannot lawfully be excluded or limited.

Where applicable consumer protection law provides rights or remedies beyond this policy, those mandatory legal rights will continue to apply.

20. Privacy and Return Information

Personal information submitted during a return, exchange, or refund request is handled in accordance with the Topulight Privacy Policy.

We may use order details, contact information, photographs, return tracking information, and related records as reasonably necessary to:

• Verify the purchase
• Evaluate return eligibility
• Process returns and exchanges
• Issue refunds
• Investigate damaged or incorrect deliveries
• Prevent fraud and abuse
• Maintain transaction records
• Meet applicable legal and regulatory obligations

Information about cookies and website tracking technologies is addressed separately in our Cookie Policy and Privacy Policy.

21. Contact Information

For return, refund, exchange, or order-related questions, contact:

Topulight

Website: topulight.com

Email: support@topulight.com

Return Address: 80 S Olmstead Ln, Ridgefield, CT 06877-5529, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Ridgefield, Connecticut observes Eastern Time (ET): Eastern Standard Time (EST, UTC−5) during standard time and Eastern Daylight Time (EDT, UTC−4) during daylight saving time.