Summary

1. Shipping Coverage

Topulight currently ships only to eligible addresses within the United States.

We do not offer international shipping. Orders with a delivery address outside the United States cannot be fulfilled.

Customers are responsible for entering a complete and accurate shipping address during checkout. If an order cannot be shipped because the address is incomplete, invalid, or outside our supported shipping area, we may contact the customer for correction or cancel and refund the order when fulfillment is not possible.

2. Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on applicable U.S. federal holidays will begin processing on the next business day.

The cut-off time determines when order processing begins and does not guarantee same-day shipment.

3. Order Processing Time

Orders are normally prepared for shipment within 1–2 business days, Monday through Friday.

Processing may include:

• Order confirmation
• Payment verification
• Product availability verification
• Picking and packing
• Shipping-label preparation
• Handover to the selected carrier

Business days do not include Saturdays, Sundays, or applicable U.S. federal holidays.

4. Shipping Time

After an order has been processed and handed over to the carrier, estimated transit time is:

2–5 business days, Monday through Friday, depending on the delivery location.

Some orders may arrive sooner than the estimated timeframe. Delivery estimates are provided in good faith but are not guaranteed delivery dates because carrier operations, weather, transportation disruptions, and other circumstances outside our reasonable control may affect transit time.

Based on our standard processing and transit estimates, most eligible orders are expected to arrive within approximately 3–7 business days after the order is accepted for processing.

5. Shipping Fee

Topulight charges a flat standard shipping fee of $6.99 USD per order.

The shipping fee:

• Applies to all eligible orders regardless of order value.
• Is not calculated based on the number of jewelry items purchased.
• Is not calculated based on the weight of the order.
• Is not calculated based on the customer's U.S. delivery location.
• Is displayed during checkout before the customer completes payment.
• Is not subject to tax.

6. Product Prices, Taxes, and Additional Charges

All product prices are displayed in U.S. dollars (USD).

The customer will be able to review the applicable product price, standard shipping charge, applicable sales tax, and order total before completing the purchase.

Applicable sales tax on products may be calculated and collected at checkout where required by law based on factors such as the delivery destination and applicable tax rules.

Topulight does not charge tax on the $6.99 standard shipping fee.

We do not charge international shipping fees because international shipping is not offered.

7. Shipping Carriers

Orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier used for a particular order may depend on the delivery destination, package characteristics, carrier availability, and fulfillment requirements.

Selecting a specific carrier is not guaranteed unless such an option is expressly provided during checkout.

8. Order Tracking

When tracking information is available, customers will receive shipment or tracking information using the contact details provided with their order.

Tracking information may require additional time to become active after the shipping label is created because the carrier must first receive and scan the package.

Customers should use the tracking number provided for the latest carrier updates and estimated delivery information.

9. Shipping Address Accuracy

Customers must provide an accurate and complete shipping address at checkout.

Before submitting an order, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP Code
• Contact information

If you notice an address error after placing an order, email support@topulight.com as soon as possible.

Address changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

10. Delivery Delays

Although our normal transit estimate is 2–5 business days, delays may occasionally occur because of circumstances such as:

• Severe weather
• Carrier network disruptions
• Transportation delays
• High-volume holiday periods
• Incorrect or incomplete delivery information
• Events outside the reasonable control of Topulight or the carrier

If a shipment is delayed, the carrier's tracking information may provide an updated delivery estimate.

A carrier delay does not automatically mean that a shipment is lost.

11. Lost, Missing, or Damaged Shipments

If tracking information indicates a delivery problem, or if an order arrives damaged during transportation, contact us at support@topulight.com with:

• Your order number
• Customer name
• Shipping address
• A description of the delivery issue
• Photographs of the package and affected product when relevant to a damage claim

We will review the available order and carrier information and provide the appropriate resolution based on the circumstances.

Customers should report shipping-related problems promptly after discovering them so that carrier information and delivery records can be reviewed.

12. Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, first check:

• The delivery location shown in the tracking information
• Mailbox, porch, reception, parcel locker, or other designated delivery area
• Other members of the household who may have accepted the package

If the package still cannot be located, contact support@topulight.com with your order number and delivery details so the shipment can be reviewed.

13. Incorrect or Undeliverable Addresses

Orders returned because of an incorrect, incomplete, or undeliverable address will be reviewed after the returned package is received.

If an address issue is identified before shipment, we may contact the customer using the information provided with the order.

Topulight is not responsible for delivery delays caused by inaccurate shipping information submitted by the customer, but we will provide reasonable assistance in resolving shipping issues when possible.

14. Returns, Refunds, and Exchanges

Shipping terms are separate from return, refund, and exchange eligibility.

Customers who wish to return or exchange a jewelry item must follow the conditions, procedures, deadlines, and eligibility requirements stated in the Return & Refund Policy available on topulight.com.

Any applicable refund will be issued according to the refund method and processing timeline disclosed in that policy.

15. Order Changes and Cancellations

If you need to request a shipping-address correction, order change, or cancellation, contact support@topulight.com as soon as possible.

Requests are subject to the order's current processing status. Once an order has been shipped or transferred to the carrier, cancellation or address changes may no longer be possible.

Additional conditions regarding cancellations and order modifications are provided in our Order Cancellation & Change Policy.

16. Customer Information and Privacy

Information provided for shipping and order fulfillment is handled in accordance with our Privacy Policy.

Customer information may be shared with shipping carriers and service providers only as reasonably necessary to process orders, provide delivery services, communicate shipment status, prevent fraud, operate our store, and comply with applicable legal obligations.

Information concerning cookies, analytics, and tracking technologies used on topulight.com is explained in our Privacy Policy and Cookie Policy.

17. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, contact:

Topulight

Website: topulight.com

Email: support@topulight.com

Address: 80 S Olmstead Ln, Ridgefield, CT 06877-5529, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Ridgefield, Connecticut uses Eastern Time (ET). Depending on the time of year, this is Eastern Standard Time (EST, UTC−5) or Eastern Daylight Time (EDT, UTC−4).