Summary

1. Cancelling an Order

Customers may request to cancel an order before the order has been processed or shipped.

To request a cancellation, email:

support@topulight.com

Please include:

• Your full name
• Order number
• Email address used to place the order
• A clear statement that you want to cancel the order

We recommend submitting your request immediately after discovering that you no longer wish to proceed with the purchase.

A cancellation request is not considered completed until Topulight confirms that the order was successfully canceled.

2. Cancellation Fees

Topulight does not charge a cancellation fee for an order that can be successfully canceled before processing or shipment.

Cancellation Fee: $0

If the order has already entered processing or has been transferred to a shipping carrier, cancellation may no longer be possible.

3. Changing an Order

Customers may request changes to an order before it has been processed or shipped.

Depending on the order status and product availability, requested changes may include:

• Changing an eligible jewelry item
• Changing a selected size or option
• Changing the quantity
• Correcting the recipient name
• Correcting or updating the shipping address
• Removing an item
• Other reasonable order corrections

To request a change, email support@topulight.com as soon as possible with your order number and the exact change requested.

Changes are not guaranteed until Topulight confirms that the requested modification has been completed.

4. Order Change Fees

Topulight does not charge an administrative fee for an approved order modification.

Order Change Fee: $0

However, if a requested product change results in a different product price, the applicable difference in price must be resolved before the modified order can be completed.

For example, if a customer changes to a more expensive item, the customer may be required to pay the applicable price difference. If the replacement item costs less, the applicable difference will be refunded or adjusted as appropriate.

5. Shipping Address Changes

Customers are responsible for reviewing their shipping address carefully before submitting an order.

If you discover an error, contact support@topulight.com immediately and provide:

• Order number
• Customer name
• Original shipping address
• Correct shipping address

There is no fee for an address correction that we are able to complete before shipment.

Once an order has been shipped or transferred to the carrier, Topulight cannot guarantee that the delivery address can be changed.

Customers should not submit sensitive payment-card information by email when requesting an address correction.

6. Orders Already Being Processed

Topulight normally processes orders within 1–2 business days, Monday through Friday.

Because fulfillment may begin shortly after an order is submitted, there may be circumstances where an order has already entered processing before we review a cancellation or modification request.

If fulfillment has progressed to a stage where the requested change cannot reasonably be completed, we will inform the customer.

If the order subsequently qualifies for a return, the customer may use the return process after delivery.

7. Orders Already Shipped

Once an order has been shipped or transferred to USPS, UPS, or FedEx, we generally cannot cancel the shipment.

Customers should not refuse or redirect a package unless specifically instructed to do so by Topulight.

After receiving the order, an eligible item may be returned in accordance with our 30-day Return & Refund Policy.

Approved eligible returns receive:

• Free return shipping
• A prepaid return label by email
• No restocking fee
• Refund processing within 7 business days after the return is received, inspected, and approved

8. Cancellation Refunds

If an order is successfully canceled after payment has already been collected, the applicable refund will be issued to the original payment method.

For a complete cancellation made before shipment, the refund will include amounts collected for the canceled order, including the applicable product amount, taxes collected, and the $6.99 standard shipping charge, where those amounts were already charged.

Topulight does not charge a cancellation fee.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

9. Partial Order Cancellations

If an order contains multiple products, you may request cancellation of only certain items before those items have been processed or shipped.

If a partial cancellation can be completed:

• The canceled product amount will be refunded or adjusted as applicable.
• Applicable tax will be recalculated where necessary.
• Remaining products will continue through fulfillment.
• The standard shipping charge for the remaining eligible order remains $6.99 USD per order.

Partial cancellation availability depends on the current fulfillment status of the affected items.

10. Adding Items to an Existing Order

Once an order has been submitted, we cannot guarantee that additional products can be added to the same transaction.

If an item cannot be added to an existing order, customers may place a separate order through topulight.com.

A separate order is treated as a separate transaction and may therefore have its own applicable $6.99 standard shipping fee.

11. Product Changes and Price Differences

If a requested change replaces one product with another, any applicable price difference must be addressed.

If the replacement product costs more than the original product, additional payment may be required through an authorized payment process.

If the replacement costs less, the applicable difference will be adjusted or refunded where appropriate.

We will not request complete payment-card details by ordinary email.

12. Payment Method Changes

For security reasons, changing the payment method on an already submitted order may not be possible.

If a different payment method is required and the existing order can still be canceled, the customer may need to cancel the original order and place a new order using the preferred payment method.

Cancellation remains subject to the order status described in this policy.

13. Duplicate Orders

If you accidentally place a duplicate order, contact support@topulight.com immediately.

Provide the relevant order numbers and identify which order you want canceled.

If the duplicate order has not yet been processed or shipped, we will attempt to cancel it without a cancellation fee.

If it has already shipped, the applicable return procedure may be used after delivery.

14. Incorrect Product Selection

Customers should review the following information before completing checkout:

• Jewelry item
• Size, if applicable
• Color or finish, if applicable
• Quantity
• Shipping address
• Billing information
• Order total

If you accidentally select the wrong item or option, contact us as soon as possible.

We will attempt to make the requested correction if fulfillment has not progressed beyond the point where changes can reasonably be made.

15. Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders submitted after 5:00 PM ET, on weekends, or on applicable U.S. federal holidays generally begin processing on the next business day.

The cut-off time does not create a guaranteed cancellation period. Orders may enter the fulfillment workflow after they are accepted, so customers should submit cancellation or modification requests as soon as possible.

16. Orders Canceled by Topulight

In limited circumstances, Topulight may need to cancel an order.

Examples may include:

• Product unavailability
• Payment authorization failure
• Invalid or unsupported shipping address
• Genuine pricing or inventory errors
• Suspected unauthorized or fraudulent transactions
• Technical problems preventing fulfillment
• Legal or regulatory restrictions

If Topulight cancels an order after payment has been successfully collected, the applicable amount paid for the canceled order will be refunded to the original payment method.

Customers will not be charged a cancellation fee when Topulight cancels an order.

17. Out-of-Stock Products

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order is submitted.

If an ordered item cannot be fulfilled, we may cancel the affected item or order and issue the applicable refund to the original payment method.

We will not substitute a materially different product without the customer's agreement.

18. Orders With Incorrect or Unsupported Addresses

Topulight ships only within the United States.

If an order contains an incomplete, invalid, or unsupported shipping address, we may contact the customer to request a correction before shipment.

If the address cannot be corrected or the order cannot be fulfilled, the affected order may be canceled and the applicable payment refunded.

Customers are responsible for providing accurate shipping information during checkout.

19. Returns After Delivery

Once an order has been delivered, cancellation no longer applies.

Eligible jewelry may instead be returned within 30 days of delivery under our Return & Refund Policy.

For approved eligible returns:

• Return shipping is free.
• A prepaid shipping label is sent by email.
• Customers download and print the return label.
• The restocking fee is $0.
• Refunds are processed within 7 business days after the returned item is received, inspected, and approved.

Approved returns must be sent according to the return instructions provided by Topulight.

20. Return Address

The designated return address is:

Do not send an order to this address for cancellation before receiving applicable instructions.

Orders that have not shipped should be handled through the cancellation process rather than being treated as returns.

21. How to Contact Us for a Cancellation or Change

Email:

support@topulight.com

For faster identification of your order, include:

• Your full name
• Order number
• Email address associated with the order
• Exact cancellation or modification requested

Never send complete credit-card numbers, card security codes, passwords, or other sensitive authentication credentials by email.

22. Relationship to Other Policies

This policy applies specifically to order cancellations and modifications.

Other stages of an order are governed by the applicable Topulight policies:

• Shipping Policy — processing, shipping fees, carriers, and delivery
• Return & Refund Policy — returns, exchanges, return labels, and refunds after delivery
• Payment Policy — accepted payment methods and payment processing
• Privacy Policy — collection and handling of personal information
• Terms of Service — general terms governing purchases and website use

If an order has already been delivered, the Return & Refund Policy generally applies instead of this cancellation policy.

23. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override rights or remedies that customers are entitled to under applicable consumer protection law.

Where applicable law provides a mandatory cancellation, refund, correction, or other consumer right beyond the terms stated in this policy, the applicable legal requirement will control.

24. Contact Information

For questions about an order cancellation, order modification, address correction, or this policy, contact:

Topulight

Website: topulight.com

Email: support@topulight.com

Address: 80 S Olmstead Ln, Ridgefield, CT 06877-5529, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Ridgefield, Connecticut observes Eastern Time (ET), including Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4), as applicable throughout the year.